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Return to shopFAQ
📦 Shopping Information
Yes! We ship our products all over Egypt, with specialized delivery in the Red Sea region including Hurghada. We ensure fast and secure delivery for all orders.
No account is required. You can check out as a guest or create a user account to enjoy faster checkout and access your order history.
Each product page displays stock availability. If it says “In Stock,” it’s ready for immediate dispatch. Out-of-stock items are updated regularly.
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💳 Payment Information
We accept cash on delivery, credit/debit cards, and secure online payment gateways for your convenience.
Yes, we use SSL encryption and secure checkout processes to protect your personal and payment information.
Currently, installment plans are not available, but we are working to introduce this feature soon.
Yes, a digital invoice will be sent to your email immediately after completing your order. You can also request a printed copy upon delivery.
🔄 Order & Returns
Once your order is shipped, we’ll send you a tracking link via email or WhatsApp so you can monitor its delivery status in real-time.
Please contact our support team via WhatsApp or phone, and we’ll guide you through the simple return process.
Yes, cancellations are possible before the order is shipped. Once shipped, it will fall under our return policy.
If your product arrives damaged or defective, contact us immediately. We’ll arrange a free return or exchange as per our quality assurance policy.